What Are Your Employees Saying?

Social media threats can also originate internally. Disgruntled employees can post sensitive information to blogs, Twitter, or wikis, and cause irreparable damage. Does your corporate policy extend to employees accessing Facebook, Twitter, or other social media networks? (We discuss your full social media security policy in Chapter 6.) Can employees openly engage in transparent conversations with customers? If so, who monitors these interactions? Are you reviewing daily Facebook activity or Twitter digests and are these monitored manually or through an automated solution?

What to Monitor

Key points to monitor in employee conversations include:

Potential leaks of confidential information or proprietary information or intellectual property