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Identify Your Team > Support from the Infrastructure Group

Support from the Infrastructure Group

How much infrastructure support people need to plan for is a very common concern. Especially if you are migrating to HFM from a consolidation and reporting tool like Hyperion Enterprise or Excel, where IT support was minimal or none, you will not be sure what type and commitment of resources you need to plan for. During the project, the times when it is critical to have IT support are: installation, security, testing, training support, and go-live. Now each project is different, but each of those phases typically does not require more than a week or two. If you decide to take on more complex security like Secure Sockets Layer (SSL) at every layer, and use a tool like Hewlett-Packard Load Runner to simulate load on the servers, the times can go much higher. Once you are live, the time needed to support HFM drops off significantly for most all clients. If you are live with HFM and the application is average in size and you have a full-time IT resource su....


  

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