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Maintaining Your Registry > Business Process

Business Process

There is an old joke among system implementers: “The system would run great if it weren’t for these users.” Sometimes users do things that you did not expect. Or they use the system in ways that it really isn’t designed for. A good example of this is having users dump volumes of data into Excel worksheets. First, because they think they “need” it, and second because they are not as comfortable with using HFM.

If you have a poor business process or user activity that impacts the system, you need to address it. Start in this example by asking them to explain why they are doing this, and then offer functionality they can’t do in Excel. For example, show them how the data is consolidated and has information aggregate in ways they can’t easily do in Excel.


  

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