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about the author Frank Arnold is a leading consultant, best-selling author, and keynote speaker on management issues. His award-winning books are pub- lished worldwide. He continues to write and speak about the practice of effective management. Join him at Frank Arnold is CEO of ARNOLD Management, a management consultancy specializing in activating corporate intelligence. Today he is one of the most sought-after international experts on managing change: see He is also a columnist, blogger, and regular contributor to leading German-language business magazines and newspapers. Born in 1973, Frank Arnold earned a Ph.D. in economics and is an associate lecturer at the Department of Strategy, Organization, and Leadership at the European Business School (EBS). He has lived and worked in the United States, France, Spain, and China.