DEFERENCE TO AUTHORITY

PEOPLE WHO WORK FOR ME FILTER WHAT they say by guessing what they think I’m willing to hear. They take little initiative in solving important problems because they’re afraid I’ll disagree with them.”

The Danger Point

When leaders face deference—or what feels like kissing up—they typically make one of two mistakes. Either they misdiagnose the cause (fear) or they try to banish deference with a brash command.

Misdiagnose. Often, leaders are causing the fear but denying it. “Who me? I don’t do a thing to make people feel uncomfortable.” They haven’t Learned to Look. They’re unaware of their Style Under Stress. Despite this disclaimer, the way they carry themselves, their habit of speaking in absolutes, their subtle use of authority—something out there—is creating fear and eventual deference.