ACKNOWLEDGMENTS

My gratitude belongs to Rita Rosenkranz, the most thoughtful and skilled agent an author could ask for. Her high standards paved the way for this book. Much thanks also goes to my longtime senior editor at McGraw-Hill, Donya Dickerson, whose encouragement and enthusiasm helped bring this new book about. I also owe thanks to editors Joe Berkowitz and Nancy Hall, who made sure my writing is as good as it can be.

Thanks to my wonderful colleagues and associates who have contributed research and ideas to this book—among them, Terri Peterson, Ph.D.; Larry Brooks; Joe Walsh; Heather Iarusso, and many others from academia, business, and the professions.

I am grateful to my wife, who is endlessly patient and loving, and to my good friends, who provide the perfect balance to the pressures of multiple deadlines and hectic travel schedules.