A cknowled g me n t s A labor of love such as this book is always a team sport. We'd like to acknowl- edge the people who helped us find out what differentiates average sales inter- actions from the very best and helped us define and refine the 16 habits by providing examples, feedback, and support to keep us on track: David Abeles, John Akers, Arbie Allen, Jeff Asmus, Paige Billings, Sam