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Imagine any one of the following scenarios. They have all happened at some point, and they happen all the time. How about in your organization?
Scenario 1. We leave a sales meeting or training program with a commitment to change, with inspired ideas on how to develop and grow. But for some reason, nothing happens. As Stephen Covey would point out, the urgent gets in the way of the important, and the excitement and commitment fade to black.
Scenario 2. These authors were sitting in the boardroom of a Fortune 100 company with the executive vice president, who posed a perfectly reasonable question: “Does anyone who goes through these development programs ever really change?” At the time, we didn’t know.