Engagement in a Unionized Environment

Imagine an organization where Employee Engagement and satisfaction levels and morale have reached an all-time low. The organization’s Senior Management seems unwilling to respond to the employees’ need for adequate supplies, decent salary and benefits packages, and safe and secure physical working conditions. Eventually, in an attempt to increase the satisfaction level, the employees decide to form a union. The union immediately gets to work on the more pressing issues, and the organization sees an increase in satisfaction and Engagement levels. However, despite having a union in place, the organization’s Employee Engagement and satisfaction levels never reach the levels of its competitors, where employees have never needed to form a union.