122 Answers that would map to the user's mental model. They wanted to know whether they were directionally correct, not that every "i" was dotted and "t" crossed. 11. Due to the aggressive schedule that Pamela's team had to adhere to in order to complete the project on time and in budget, they had deferred important meetings with Billingsly's IT group. When they were finally able to carve time out to have the meeting, they discovered each group had different expectations about the final deliverables. Pamela's team thought they were documenting only the tasks that had been through the UCD process and that they were including in the working prototype. Tim and his team thought that the entire AccountNow solution would be documented in the use cases. How had each team arrived at the conclusion it did? The RFP is vague: It refers to "new user interfaces." Pamela's team was so focused on getting designs and contextual inquiry and test materials ready in time for the next set of branch office visits that it hadn't taken the time to ensure everyone had the same expectations. 12. 1FineInc needs to complete the working prototype and the associated documentation. They need to either create a change order to include prototyping, usability testing, and writing use cases for the remaining tasks or they need with work with Billingsly's IT group to include the work in the next phase of the project. They should work with IT to ensure that several more rounds of iterative prototype and usability testing are conducted during the detailed design phase. Case 21: Aikot Corporation: A Case Study in Qualitative/Quantitative Remote Evaluation 1. Mark realized that although Aikot has an online presence in a number of countries throughout the world, he has many unanswered questions about the visitors and their experience on the site. Specifically, Mark needs to answer the following questions to help him understand how visitors are using the site: · Who is visiting the website? · What are they doing when they are there? · Are they successful in completing their tasks? If not, why? · Why are visitors leaving the shopping cart process? · Do the profiles of the online visitors match the profiles of Aikot's off-line visitors?