92 CASE 4 Usability Step by Step: Small Steps to a More Successful Site Recommendations for the ADP Site To prepare for the final meeting with the ADP team, Laura carefully researched web-based standards, published findings from major Internet research, and best practices from designer, developer, and UEX forums and discussions. Then she brainstormed "fixes" with Coral and Sheila and developed "to- do's" to support each major recommendation. As Laura completed the final report, she considered her mixed audience, which included health care professionals, a medical researcher, and a web programmer/developer. She had to include findings, recommendations, support for recommendations, and concrete examples of how to carry out recommendations. She distributed the full report the day before the final team meeting, including these sections: · · · Executive Summary: Key Findings and Major Recommendations Detailed Findings (illustrated with screen captures) Detailed Recommendations (illustrated with screen captures from other sites and with wireframes)