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Ellen Has a Problem > Ellen Has a Problem - Pg. 111

CASE 6 But the Usability People Said It Was Okay . . . Or, How Not to "Do Usability" Mary Beth Rettger, The MathWorks Ellen thought she was doing the right thing. Her usability team handled an 11th-hour request for an evaluation. But when the results came back to haunt her, Ellen decided a new strategy was in order. Ellen Has a Problem