CASE 1 5 The Mulkey Corporation: A Case Study in Information Architecture Laconya D. Ruby, IBM Carla expressed her concern during the kickoff meeting. "Normally, the team has access to client executives who identify the business objectives and to real users who identify the user objectives. But, the contract says we'll have no interaction with the users and only direct access to the client executives." Shay replied, "The client is confident that they know their users, and individuals from within the business will explain to us what their users want." Carla's stomach began to