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Usability Testing Essentials

Usability Testing Essentials

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Contents

Table of Contents

Usability Testing Essentials

Acknowledgments

About the author

Image credits and permissions

Introduction: Getting started guide

Chapter 1 Establishing the essentials

Chapter 2 Testing here, there, everywhere

Chapter 3 Big U and little u usability

Chapter 4 Understanding users and their goals

Chapter 5 Planning for usability testing

Chapter 6 Preparing for usability testing

Chapter 7 Conducting a usability test

Chapter 8 Analyzing the findings

Chapter 9 Reporting the findings

Chapter 10 International usability testing

Learning about your international users

Understanding cultural differences

Applying the work of Hall and Hofstede to understand international users

Planning for international testing

Structuring the test protocol

Selecting the moderator

Anticipating other aspects of international testing

Case Study: Analysis of the UPS Costa Rican website

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International usability testing Know thy user, for he is not thyself. 10