Index A Accessibility benefits of , 110 business case for testing , 110 goals , 108­110 legality and , 109 Accuracy, thinking aloud and , 206 ADA . See Americans with Disabilities Act Adjective pair , 210 Adobe Connect , 220 Advocating, for user-centered design , 312­313 Arms, in body language , 208 Audience questions in oral reporting , 311­312 reporting and , 277­279 , 285­289 Authority figure , 223 Automated tools, testing services, 46 Availability, participant , 159 Aykin, Nuray , 324 B Baby boomers , 89