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Contents - Pg. v

Contents Dedication .................................................................................................................. ix About the Author ....................................................................................................... xi ChApter 1 Introduction .................................................................. 1 One Manager's Personal History ........................................................ 1 Questions You Might Be Asking ........................................................ 7 Intended Audience ............................................................................ 9 Navigating the Book ........................................................................ 12 Highlights from the 2010 SIGCHI Panel "Managing User Experience--Managing Change" ..................................................... 13 ChApter 2 Building the team ....................................................... 17 Hiring ............................................................................................... 17 Identifying the Skills Needed ....................................................... 18 Interviewing................................................................................. 24 Finding Great People ................................................................... 30 Interns .......................................................................................... 32