330 Carrier Corporation has been considered a success will the team move on to its next challenge. Process teams will be organized around specific throughput processes, but all will have cross-functional expertise in information technology, total quality, human systems, and design. Their objective is to produce an integrated solution (a single design) for each of the critical throughput processes so that all of the following critical goals for success can be simul- taneously accomplished: · Reducethetimecycle · Eliminatewaste · Achieveflexibility · Achievetotalquality Technology teams will be multidisciplinary, with the ability to integrate and apply various technologies to solve specific business problems. They are charged with educating everyone in the company, from engineers to the direct sales force, on the potential impact of emerging technologies on Carrier's business. Incentives for team members will be based on the suc- cess of the team as a whole. Teams will be composed of very competent professionalsandkepttogetherforanextendedperiodtoensurecontinu- ous improvement. 14.7.3 management support services Management support services include financial, accounting, and adminis- trativeservices;humanresourceservices;MIS;andquality.Theseunitswill allprovideservices.Thefunctionofcontrolwillbepartoftheexecutive office.Allinputunitswillbe"performancecenters."Foreachunit,asetof specific measures of performance will be developed. Each unit will be expectedtoaddvaluetoCarrierthroughitsoperations.Therefore,profit- ability will be a key factor in each unit's performance measurement. The revenuesforeachunitwillbederivedfromits"sales"tootherCarrierunits and/ortoexternalcustomers. 14.8 BusinEss proCEssEs 14.8.1 decision system · Interactivepolicyteamswillbethemainvehicleforaligningpolicies and plans and for dissolving conflicts among units in Carrier. · Eachinteractivepolicyteamwillhavemembersfromaminimumof three levels of management: the manager whose team it is, his/her boss, and his/her direct reports. Other members may be added on a regular basis or on specific issues. · Interactivepolicyteamsareresponsibleformakingpolicies.Theydo not get involved in operation decisions. · Policies establish the criteria by which managers make decisions. Agreement on decision criteria is the key to successful decentralization.