336 Conclusion all over again. Do not use universal constraints such as time and information or resources to define problems. It implies that you have defined the problem in terms of a known solution. This may be assuming more than what you really want to say. Do not entertain any suggestions for possible solutions while you are still engaged in the process of defining the problem. Separate the process of defining the problem from the process of producing the solution. Look at the bigger picture; try to see the problems as interactive elements of a mess, the future implicit in the present behavior of the system. To map the mess, generate a snapshot of the system under study. Deal iteratively with function (the output), structure (the major actors), process (how they do what they do), and purpose (the role the system plays in its containing environment). Try to identify obstructions to proper functioning of the wealth, power, beauty, knowledge, and value dimensions of the system. This should point to a web of problems. Finally, you can capture the future implicit in the present order by recognizing that (1) cause and effect may form circular relations; (2) events may have multiple outcomes, each with a different time lag; (3) if "X" is good, more "X" is not necessarily better; and (4) tenacity in playing the old game