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Part Four: Systems Practice: The Gutsy F... > Chapter 12: The Marriott Corporation - Pg. 304

C C h a p e e r | | t w e v e n hapt t r s elve The Marriott Corporation Kathy Dannemiller, a dear friend, had recommended me to the Marriott people. Dean Pat Stocker invited me to make a one-day presentation at the Aspen Institute, where Bill Tiefel, president of Marriott Lodging, and his direct reports were attending a week-long executive seminar. The Marriott seminar was very exciting. The company faced an incred- ible challenge. Times were bad. The game had changed drastically. Real