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Chapter Summary

I present an example of a typical enterprise software delivery project. I examine its key characteristics and analyze specific areas for improvement. I explore both the enterprise-level and project-level issues within this specific example, and conclude the following:

• A systematic approach to enterprise-level improvement is essential to achieve the benefits over short-, medium-, and long-term periods.

• Substantial project-level improvements can be made by focusing on several critical application life-cycle management areas.

• Optimizing the global work force requires a balance of resources and a focus on collaboration across people, assets, and processes.

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