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Drawn from a real-world project, this case study is illustrative of a wide variety of situations. A multinational utility company is supported by an enterprise software delivery organization under significant cost and efficiency pressures to deliver IT services to the business. For ease of reference, I’ll call this company MyCo, and I’ll name the project we’ll examine MyProj.1 Faced with many challenges over the years, MyCo has invested in several different facets of its enterprise software delivery, making the following changes:
1. Although this example is based on a real-world situation, I have simplified the example for presentation purposes, and I use fictitious names for reasons of privacy.