4.5. Examples

The following two examples illustrate the strategy and approach to collaborative software delivery in large enterprise software delivery organizations. In the first example, I look at the challenges of outsourced development in a financial services company, and I focus on the important relationship between outsourcer and outsourcee. In the second example, I examine the main improvement areas for enhanced collaboration and their impact in IBM Software Group, a large global software delivery organization.

4.5.1. An Outsource Application Delivery Solution for a Large Financial Services Organization

A large financial services organization (herein referred to with the fictitious name ABC-Co) was undergoing significant pressure to reduce enterprise software delivery costs and improve its innovation in new financial products delivered to its market. As a result, ABC-Co decided to outsource major aspects of the application delivery function to several partners. Its goal was to transform the way it delivered enterprise software solutions and to facilitate a company-wide transformation into a technology-led organization. ABC-Co assigned its outsourced partners to define and deliver a program that enabled a step-change in performance, quality, and effectiveness, with all the supporting processes and tools necessary for success. Enterprise software delivery through a partner-delivered approach was directly aimed at achieving the fo....