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Chapter 2. Task orientation > Focus on real tasks, not product functions

Focus on real tasks, not product functions

A real task is a task that users want to perform, regardless of whether they are using your product to do it. Tasks that are imposed by the product are artificial tasks. It is all too easy in technical writing to lose sight of the real tasks and get caught up in the tasks that are dictated by the product. When you live and breathe a product for months, you might forget that the user's tasks and the product's tasks are not necessarily the same.

Examples of real and artificial tasks are:


  

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