Review Questions

1. In what situation might the IT technicians at a hospital request support help from vendors of the information systems used in the hospital?

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2. What happens if the corporate help desk cannot resolve a trouble ticket?

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3. In question 2, who is responsible for following up on a trouble ticket to ensure a satisfactory result is reached?

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4. What is the practice of sharing of patient information among multiple providers called?

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5. Is the billing system considered part of CIS? Why or why not?

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6. What are the six primary functions of the HIS?

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7. What is the difference between an account number and an MRN?

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8. Where is the MPI located?

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9. What is the URL of the website for the HL7 organization?

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10. What is the benefit of having an interface engine rather than a point-to-point interface?

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11. Why must the EDIS and perioperative IS query the HIS when new patients are registered in its system?

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12. What is the benefit of using an eMAR over a paper MAR?

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13. Which application is used for order entry by physicians?

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14. Why would an ADC send an HL7 credit message?

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15. Why is the LIS usually more complex than other clinical information systems?

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