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Chapter 6. Basic Maintenance and Trouble... > Troubleshooting Client Access

Troubleshooting Client Access

As a CCNA Wireless, you probably will help wireless users troubleshoot their connections. Review the authentication and association processes in the first section of this quick reference to help you understand the process and analyze captured frames. The next step is to verify the WLAN configuration (SSID name [case sensitive], the band for which the WLAN is set [5 GHz, 2.4 GHz, both], the WLAN status [enabled], and the security settings) and verify that these elements match the client configuration. Also verify whether specific Cisco features are enabled on the WLAN Advanced tab, such as MFP (Management Frame Protection; if it is set to Mandatory for clients, your client needs to support CCXv5 to successfully associate) or Aironet IE (Inf....


  

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