The Solution(s)

Regardless of whether the Music app simply skips past the song you requested or it claims to play it when it’s not, the steps you can take to try to resolve the issue are basically the same. Follow these steps to get the Music app to play the right song:

1. Tap to play a completely different song. Sometimes, the Music app ignores the newly requested song and instead starts playing the song you wanted to hear in the first place.

2. If Music actually plays the song you just tapped on, all is not lost. By tapping away from the song you originally wanted to hear, you exposed the iCloud Download icon for it—it doesn’t appear when the Now Playing icon is there. If it’s there, try tapping it to get Music to download the song. If the download progress bar icon appears, try tapping the song’s title again and see if it starts to play.