Acknowledgments This book is built on the experience and knowledge of many people I have worked with over the years. If I named them all, the list would be as long as the credits at the end of an epic film! Here are a few mentions for those who have gone the extra mile with me. I would like to thank my former colleagues at Gibb Ltd who took me on as a graduate and turned me into an engineer. Thanks, too, to those at PA Consulting Group who took on an engineer and gave me my ground- ing in business-led project management. Also I thank their clients with whom I worked and who presented me with such valuable challenges. Nick Warrillow, of Lloyds TSB Bank, is just one I want to mention. Unlike many books, this one was written by one of the `infantry': I am not an academic. I would like to thank Jim Reynolds, formerly the Products and Services Director at Cable and Wireless, for giving me the