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About the author - Pg. vii

About the author Nicola is a highly experienced sales professional who has 20 years of experience gathered throughout her award winning career. Aged only 19 years old Nicola accepted a place on the American Express Travel Service graduate scheme, the youngest participant at that time. She quickly moved through the ranks and within four years held a senior position working in the City of London for the prestigious Chase Manhattan Account. Nicola splits her career into three key areas, the first working within the service sector, the second working in