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The change manager's toolkit > The change manager's toolkit - Pg. 71

Table 5.8 The change manager's toolkit Tool/technique Action research Summary definition The original model for change based on the work of Kurt Lewin. Behaviour is experienced and observed, the experience is analysed. Action is then planned to change and improve. As change is implemented, behaviour is again observed. It is an ongoing cycle, based on the concept that change results from learning and can only be achieved by participating in the activities being changed. An approach which focuses on exploring what works well in an organisation and how this can be built upon. (As opposed to the more traditional approach of focusing on what is failing and trying to fix it). A balanced scorecard is a way of assessing performance based on a basket of measures. It is Appreciative enquiry Balanced scorecard