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References

Barone, S. and Lo Franco, E. (2009) Design of a university course quality by teaching experiments and student feedback (TESF). Total Quality Management, 20 (7), 687–703.

Barone S. and Lo Franco E. (2010) TESF methodology for statistics education improvement. Journal of Statistics Education, 18 (3).

Griffin, A. and Hauser, J.R. (1993) The voice of the customer. Marketing Science, 12 (1), 1–27.

Hauser, J.R. and Clausing, D. (1988) The house of quality. Harvard Business Review, 66, 63–73.

Ishikawa, K. (1991) Introduction to Quality Control, 3A Corporation, Tokyo, ISBN: 4-906224-61-X.

Kano, N., Seraku, N., Takahashi, F. and Tsuji, S. (1984) Attractive quality and must-be quality. Hinshitsu (Quality, The Journal of the Japanese Society for Quality Control), 14 (2), 39–48.


  

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