To manage business operations – let alone innovate – amid frequent restructurings, outsourcings and retirements, leaders must quickly capitalize on hidden know-how (knowledge). That is, know-how that lives inside their organizations or networks – in the teams, processes and experts that comprise them.

Yet, many organizations are coming up short in this race. Knowledge sharing and transfer have been reduced to reports, e-mails and tweets replacing vital personal interaction. The lack of meaningful conversation coupled with intense fragmentation across organizations and networks has left leaders floating in a sea of information and ideas without a map to channel insight into action.

Sharing Hidden Know-How starts the conversation that allows organizations to take what they know to the bank. The “how-to”/“how-act” guidebook unveils Knowledge Jam, a facilitated collaborative method for helping organizations rediscover the fundamental discipline of knowledge transfer – the conversation.

Developed by Katrina Pugh, president of AlignConsulting, the proven process uses human interaction to capture unwritten insights, and more importantly to put them to work. Offering a step-by-step process and practical tools,Sharing Hidden Know-How will help any organization harness untapped knowledge to solve today's thorny problems:

• Accelerating New Product Development and Market and Segment Innovations

• Maximizing Combined Knowledge in Mergers Integrations, Restructurings, Off-shoring and Outsourcing

• Overcoming Information Overload (Focus on Social Media)

• Smoothing Executive Transitions and Succession Planning

• Smoothing Team Transitions

• Spreading Insight across Geographies and Network Partners

• Tapping into Sales Insights

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Top Level Categories:
Business

Sub-Categories:
Business > Management