PERFECTION PARALYSIS

So many organizations struggle with this idea that there are no right answers. I think they’ve been influenced by academics, analysts, and industry pundits who falsely attribute business success to intellectual precision and accuracy in decision making. The stories journalists write always seem to conclude that a company succeeded because it came up with the right strategic answers, even though the leaders of those organizations will almost always tell you that what they were really good at was not necessarily having the right answer, but rather being able to rally around the best answer they could find at the time. This tendency to apply twenty-twenty hindsight to success falsely leads people to think that intelligence and precision, rath....