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INTRODUCTION - Pg. xv

INTRODUCTION This book is the result of an unpredictable journey, one that began when I was just a kid, probably eight or nine years old. My dad was a salesman who was extremely good at what he did, but I remember that he'd often come home from work frustrated, complaining about how his company was being managed. I didn't know what management was, but I was pretty sure my dad shouldn't feel frustrated after putting in ten hours at work. A few years later I started working, as a busboy in high school and a bank teller in college, and I had my first real glimpse of management. Although I still didn't understand everything that it entailed, it was