v Contents 1 Whylearntointerviewproperly? 1 Interviewing is a skill 2; Reasons to get it right 5; Two-way communication 7 2 Structuringtheinterview 9 Introducing the competency-based interview 9; Pulling together a job description 12; Creating a person specification 15; Creating job documents for your organisation 19 3 Developingyourquestioningskills 21 Asking open and closed questions 21; Asking reflective questions 23; Asking challenging questions 25; Learning to ask questions about competencies and behaviour 26; Delving into motivations and aspirations 39; Interpreting body language 41; Being persistent 42