v contentS Acknowledgements x Introduction 1 1 First things first 3 1. Find out what skills, qualities and abilities the job requires 4 2. Match those skills, qualities and abilities with your own 6 3. Prepare examples of how, when and where you have demonstrated them in the past 7 4. Present those skills, qualities and abilities clearly and confidently both in writing and verbally 7 5. Demonstrate in your presentation, appearance and behaviour the personal qualities required 8 2 Making a start 10 Key tasks 11 Skills, abilities and knowledge 12 Qualifications and training 12 Results and achievements 12 Match the skills you've got to the skills they want 14 Using an advertisement to improve your CV 14 Reading the advertisement 15 Putting it in your CV 16 3 The skills they want from everyone 19 Teamwork 19 Communicating with others 20 Problem solving 20 Analysing 20 Organizing and planning 21 Flexibility and adaptability 21 Drive and determination 21