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09 IT-based process change > ACHIEVING PROCESS CHANGE - Pg. 378

The applications _____________________________________________________________ have traditionally called their own (promotion, recruitment, arrange- ment of training). HR people need to be ready to understand and explore the possibilities offered by these systems so that they can think through how people will be affected, and orientate their internal struc- tures and skills accordingly. This might mean setting up some quite different structures. Some central HR departments that we have worked with are now providing help desks and supporting users of IT, while offering HR policy guidance rather than taking on a full HR manage- ment role. ACHIEVING PROCESS CHANGE IT-based change is about process change. It involves people doing dif- ferent things in different ways with different inputs and different out- puts. New or improved IT systems are brought in to either increase