Free Trial

Safari Books Online is a digital library providing on-demand subscription access to thousands of learning resources.

Share this Page URL
Help

Key conversation points > Key conversation points - Pg. 143

Customer Experience 143 Questions you must ask yourself Who are your most important customers in financial terms and what do you do for them? Who are your most important customers in terms of conversation-worthiness and what do you do for them? Which of your company touchpoints are conversation-worthy and which are not? How do you manage customer expectations at each of these touchpoints? Does your company have sufficient data for each touchpoint, so that you can evaluate them all accurately? Do you provide your staff with proper training in customer experience? Further information