74 The Strategic Planning Workbook Sources of information Any kind of recent culture/climate study should provide you with some useful information. Also, you could look at any recent customer study, particularly any information about responsiveness or flexibility, which will give you some clues. Another way to gain an insight into your culture is to ask those people who have recently joined ­ particularly if they have come from an organization that is seen to have a progressive culture. They will be able to list immediately what they found surprising, disappointing and in need of change. Skills matrix/talent analysis The culture analysis shows you how your organization gets work done. The skills and talent analysis shows you what the people in your organization can do. People ­ particularly senior managers who are on a mission ­ often forget that an organization has a limited basket of knowledge and skills. It may be