Index definitions of 171 grievance procedures 181 health problems caused by 172 in the public sector 172 and leaving 173 and Machiavellians 171­72 as a manager 182­84 and Naives 182 `psychological terrorization' 171 and savvy 171­72 and Stars 171, 183 and unions 181 and victimhood 181­82 case studies Barbarians, dealing with 48 behaviour/style, conflicts of 132 caught in the middle, being 65 chemistry, conflicts of 130 conflict, handling 104­05 credit stolen, having your 68 Facebook 204 held down, being 80 hidden agendas 78 impression, making the right 221 definition of 103 downsides of not resolving conflict 110­12 damage to others 111 damage to the organization 111 damage to your health 110­11 deciding whether to address an issue 112 process of conflict resolution 118, 118 relevance of 104 sources of conflict 109­10 ego 109 motives and intents 109 organizational reasons 110 styles of conflict resolution 113, 113­16, 117 accommodating 115 avoiding 114 choosing a style 115 collaborating 114 combinations of styles 116 competing 113 compromising 114 241