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43 Problem-solving skills > Twelve problem-solving steps - Pg. 494

494 Part 9 Hr skills Problems and opportunities It is often said that `there are no problems, only oppor- tunities'. This is not universally true, of course, but it does emphasize the point that a problem should lead to positive thinking about what is to be done now, rather than to recriminations. If a mistake has been made, the reasons for it should be analysed to ensure that it does not happen again. Improving your skills How can you improve your ability to solve problems? There are a few basic approaches you should use, discussed below. about how a thing is to be done (by whom, with what resources and by when) but also about its likely consequences ­ its impact on the organ- ization and the people concerned and the extent to which they will cooperate. You will get less cooperation if you impose a solution. The best method is to arrange things so that everyone arrives jointly at a solution, freely agreed to be the one best suited to the situation (the law of the situation again). Further consideration of the processes of evaluat- ing evidence and options and to the consulting skills used in problem solving is given in the next chapter. Improve your analytical ability A complicated situation can often be resolved by separating the whole into its component parts. Such an analysis should relate to facts, although, as Drucker (1955) points out, when trying to under- stand the root causes of a problem you may have twelve problem-solving steps The 12 steps of problem solving are: 1 Define the situation ­ establish what has