506 Part 9 Hr skills hypotheses will be discussed and reference will be made to relevant information provided in the literature. This involves an extended literary review, data collection, the use of logical, analytical and critical thinking processes and the use of statistical analysis where relevant. 11 Develop conclusions. These draw together all the evidence. They provide the answer to the research question and explain why hypotheses have been accepted or rejected. The significance of the findings will also be assessed in terms of how they contribute to the development of existing knowledge and understanding. Any limitations to the study should also be mentioned. 12 Make recommendations. These set out any guidelines emerging from the research. They may also indicate any follow-up actions required if the research has been conducted within an organization. is happening can be understood. It emphasizes the interpretation of behaviour from the viewpoint of the participants. It is based on evidence that may not be easily reduced to numbers. It makes use of interviews, case studies and observation but it may also draw on the information obtained from surveys. It may produce narratives or `stories' describing situations, events or processes. Methods of collecting data The main methods of collecting data are interviews, questionnaires, surveys, case studies, observation, diaries and experimental designs. Interviews Interviews are an important research method. They obtain factual data and insights into attitudes and feelings and can take three forms: