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49 Learning and development skills > Introduction - Pg. 549

549 49 Learning and development skills K e y co n c e P t s a n d t e r m s Coaching Mentoring Job instruction L e a r n I n g o u tcom e s On completing this chapter you should be able to define these key concepts. You should also know about coaching, mentoring and job instruction skills. introduction HR professionals need skills in coaching and men- toring to fulfil their important responsibilities for enhancing the knowledge and skills of employees and for providing guidance to line managers on conducting their learning and development activities. Coaching Coaching is a personal (usually one-to-one) approach that enables people to develop their skills and know- ledge and improve their performance. As Whitmore (2002: 8) suggested: `Coaching is unlocking a person's potential to maximize their own per- formance. It is helping them to learn rather than teaching them.' Clutterbuck (2004: 23) noted that: `Coaching is primarily focused on performance within the current job and emphasizes the develop- ment of skills.' Coaching is often provided by specialists from inside or outside the organization who concentrate on specific areas of skills or behaviour, for example leadership. But it is also something that HR pro- fessionals have to be prepared to do as part of their normal learning and development duties, and this means deploying the skills described below.