v Co n t e n t s i n b r i e f Preface xxxv Pa r t I The practice of human resource management 01 02 03 04 05 06 07 08 09 10 The concept of human resource management Strategic HRM 13 31 49 3 1 Delivering HRM HRM and performance International HRM 61 Human capital management Knowledge management Competency-based HRM 81 89 71 The ethical dimension of HRM Corporate social responsibility 99 109 Pa r t I I People and organizations 11 12 13 14 15 16 Organizational behaviour 119 137 117 Work, organization and job design Organization development Employee engagement Motivation 181 193 167 155 Commitment