xxvii List of fiGures Figure 0.1 Figure 2.1 Figure 3.1 Figure 4.1 Figure 4.2 Figure 11.1 Figure 12.1 Figure 12.2 Figure 14.1 Figure 14.2 Figure 15.1 Handbook of Human Resource Management Practice route map xxxvi Strategic HRM model 17 The HR system 33 The black box phenomenon 52 Impact of HRM on organizational performance (based on Paauwe, 2004) 53 The sources and applications of organization behaviour theory 121 Typical structure of a manufacturing process 141 Customers are more involved in service processes 141 IES model of employee engagement (source: Armstrong et al, 2010) 170 How reward policies influence performance through engagement (source: Reilly and Brown, 2008) 174 The process of motivation according to content theory 182