Armstrong's Handbook of Human Resource Management Practice, 12th Edition > PART IX HR skills > 53 Influencing skills - Pg. 579: Safari Books Online

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Armstrong's Handbook of Human Resource Management Practice, 12th Edition

Armstrong's Handbook of Human Resource Management Practice, 12th Edition

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Contents

Table of Contents

Contents in brief

Supporting resources for instructors and students

List of Figures

List of Exhibits

PART I The practice of human resource management

PART II People and organizations

PART III People resourcing

PART IV Learning and development

PART V Performance and reward

PART VI Employee relations

PART VII Employee wellbeing

PART VIII HR policies, procedures and systems

PART IX HR skills

41 Strategic HRM skills

42 Business skills

43 Problem-solving skills

44 Analytical and critical skills

45 Research skills

46 Statistical skills

47 Selection interviewing skills

48 Job, role, competency and skills analysis

49 Learning and development skills

50 Negotiating skills

51 Leading and facilitating change

52 Leadership skills

53 Influencing skills

Persuading people

Case presentation

Making a business case

Coordinating discussions

54 Handling people problems

55 Managing conflict

56 Political skills

PART X HRM toolkits

URL

Help

579 53 influencing skills K e y co n c e P t s a n d t e r m s Added value Culture change Return on investment (ROI) Business case Facilitating