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PART IX HR skills > Introduction - Pg. 474

474 Part 9 Hr skills introduction It can be argued that fully fledged HR professionals have to be able to deploy a range of skills supported by knowledge that is wider than that required by any other professional working in organizations. Even if this claim cannot be substantiated, it is in- controvertible that a very wide variety of skills have to be used by HR specialists on a day-to-day basis. As business partners they need strategic and business skills. As professionals constantly faced with the need to gain insight into the organizational and business issues they have to address, they need problem-solving, analytical and critical skills. HR professionals need to know about research method- ology to understand the contribution of HR research and, increasingly, to take part in research projects. They must be able to analyse and present informa- tion on what is happening in their organizations by using statistical skills. Another major group of skills HR professionals need to have are those concerned with HRM practices, especially selection interviewing, job and competency analysis, learning and development techniques and negotiating. Then there are the skills they need be- cause they have a complex role to play within their organizations. They are involved in leading change and exercising leadership in their own functions and, indirectly, in their dealings with line managers ­ providing guidance and advice. They have to exert influence, not just by using the authority of their position but by the effective exercise of skills in per- suading managers to agree to innovations or adopt different courses of action in people management. They will be constantly involved in handling people problems and, from time to time, in managing con- flict. Politics is a feature of life in organizations and HR people must know how to cope with political situations. The purpose of this part is to provide guidance on the application of all the skills mentioned to- gether with any supporting knowledge required.