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Chapter 13: Flexible working > Key learning points - Pg. 206

206 People management processes planning, outsourcing work, recruiting part-time employees, advising on the working conditions of employees of subcontractors working on the premises, developing flexible working hours arrangements, advising on the terms and conditions of employment for tele- and homeworkers and providing the training required to enhance multi-skilling. KEy lEarNiNg POiNTs Flexible working defined Flexible working is any pattern of working practice or working hours which deviates from the standard or normal arrangement. The aim is to provide for greater operational flexibility, improve the utilization of employees' skills and capacities, increase productivity and reduce employment costs. Forms of flexible working This means considering possible forms of operational flexibility and the scope for more flexible working based on multi-skilling, developing a `flexible firm' by identifying and