Managing interpersonal relationships at work 249 the time taken to prepare and agree role profiles, fill job vacancies or conduct a job evaluation exercise; the quality of candidates submitted for job vacancies; the proportion of discipline or grievance issues settled at the first time HR is involved; the number of appeals (successful and unsuccessful) against job grading decisions; the results of evaluations of training carried out by participants in training programmes; the outcome of employee attitude surveys. KEy lEarNiNg POiNTs Interpersonal relationships Interpersonal relationships are those that take place between people when they associate with one another at work.