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Chapter 17: People management skills > Introduction - Pg. 273

People management skills 273 adopts a `no surprises' approach ­ performance problems should have been identified and dealt with at the time they occurred; recognizes achievements and reinforces strengths; discusses any work or performance problems, how they have arisen and what can be done about them; ends the meeting positively with any necessary agreed action plans (learning and development and performance improvement). How to ensure that people learn and develop Ensuring that people learn and develop is an important responsibility of managers or team leaders, who need skilled, knowledgeable and competent people in their department or team. To improve the performance of their team members they must not only ensure that individuals learn the basic skills they need but also that they develop those skills to enable them to perform even better when faced with new demands and challenges. The HR or learning and development department also has the important re-