LIST OF FIGURES 1.1 5.1 5.2 7 .1 7 .2 9.1 9.2 10.1 10.2 14.1 14.2 14.3. 16.1 John Adair's model of leadership 11 The HRM system 65 The performance management cycle 71 The black box phenomenon 97 Impact of HRM on organizational performance (based on Paauwe, 2004) 101 IES model of employee engagement 148 How reward policies influence performance through engagement 153 The process of motivation according to content theory 163 Motivation model (Porter and Lawler, 1968) 163 Self-assessment questionnaire 217 Example of a daily organizer 221 How pressure becomes stress 223 The sequence of delegation 257